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Beyond the Demo

Hard-won lessons on deploying AI agents that survive contact with real customers.

Why Agentic Systems Need Their Own Experts
StrategyMar 24, 2026· 9 min read

Why Agentic Systems Need Their Own Experts

The gap between an AI agent demo and a production deployment that handles real customers is enormous. It's creating an entirely new category of expert — and a massive opportunity for the consultants who get there first.

Your Client's CEO Doesn't Care About Your AI Agent. They Care About Numbers.
StrategyMar 1, 2026

Your Client's CEO Doesn't Care About Your AI Agent. They Care About Numbers.

The agent works great. Conversations are flowing. But the executive who signs the check wants a different conversation — one about revenue impact, cost reduction, and hard metrics. Here's how to have it.

9 min read
Same Agent, Four Channels, Four Completely Different Problems
DeploymentFeb 20, 2026

Same Agent, Four Channels, Four Completely Different Problems

Deploying your AI agent on WhatsApp, email, voice, and webchat isn't a checkbox exercise. Each channel has its own physics — and ignoring that is how good agents look terrible.

10 min read
Your AI Agent Will Fail. The Question Is What Happens Next.
Best PracticesFeb 6, 2026

Your AI Agent Will Fail. The Question Is What Happens Next.

Every AI agent will eventually say the wrong thing, misread a situation, or hit a wall. The difference between a disaster and a recoverable moment comes down to your oversight infrastructure.

12 min read

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