Operate
Stay in control of every conversation
Monitor, intervene, and manage your AI agents in real time — across every channel, from a single inbox.
Conversations
A unified inbox for every agent interaction
See every conversation across every channel in one place. Monitor what your agents are saying in real time, review full transcripts, and never lose track of a customer interaction.
Unified inbox: All conversations from every channel — WhatsApp, phone, email, web chat — in one view
Real-time monitoring: Watch agent conversations as they happen with live message streaming
Full transcripts: Review complete conversation history with timestamps and metadata
Multilingual: Agents converse in any language — translate messages inline to follow along without switching tools
Smart Filters & Tags
Zero in on the conversations that matter
AI-powered smart tags automatically categorize conversations by topic, sentiment, and intent. Combine them with powerful filters to find exactly what you're looking for in seconds.
Smart tags: AI automatically labels conversations by topic, sentiment, urgency, and custom categories
Advanced filters: Combine tags, channels, agents, date ranges, and status to find any conversation instantly
Saved views: Create and share custom filter presets for common workflows
Human in the Loop
Jump in when it matters most
You're always in control. Jump into any conversation with a single click, or let agents proactively flag situations that need human judgment. Full context is preserved so nothing gets lost in the handoff.
One-click takeover: Seamlessly switch from AI to human control mid-conversation — no awkward transitions
Proactive escalation: Agents fire alerts when they hit edge cases, detect frustration, or encounter uncertain situations
Smart routing: Direct escalations to the right person based on topic, language, or priority
Configurable triggers: Set escalation rules based on sentiment, keywords, conversation length, or custom conditions
Book a Demo
See NForce in action
Get a personalized walkthrough of the platform. We'll show you how NForce can work for your specific use case — in 30 minutes or less.