Optimize
Test, iterate, and improve continuously
Flag what's wrong, build test cases, ship safe fixes, and prove they work — all without touching production.
Flag & Report
Turn every bad conversation into a test case
Review real conversations, flag the ones that went wrong, and describe the issue. Each flag automatically generates a test case — so every problem you catch becomes a permanent check against future regressions.
Conversation flagging: Flag any conversation directly from the inbox with a description of what went wrong
Auto-generated test cases: Each flag produces a ready-to-run test case based on the real conversation
Issue categorization: Tag issues by type — wrong answer, missed intent, tone, tool failure — to spot patterns
Test Suites
Comprehensive testing for every scenario
Build and manage test suites that cover everything — from conversational flow and tone to tool calls and API interactions. Use real request/response pairs or mock data to test edge cases with confidence.
End-to-end scenarios: Test full conversational flows from first message to resolution
Tool call validation: Verify agents call the right tools with the right parameters at the right time
Real & mock data: Use actual API responses for realism or mock data to test edge cases and failure modes
Organized suites: Group test cases by agent, feature, or scenario for structured regression testing
Draft & Revise
Iterate safely without breaking production
Publish draft versions of prompts and playbooks to experiment freely. Test changes manually or trigger automated test runs — then promote to production only when you're confident.
Draft versions: Create draft prompts and playbooks that run in isolation without affecting live agents
Manual testing: Chat with draft agents directly to verify behavior before committing changes
Automated test runs: Trigger your test suites against draft versions to validate at scale
One-click promotion: Promote drafts to production once tests pass — with full version history to roll back
Run & Validate
Prove every fix before it ships
Execute full test suites that simulate and replay conversations end-to-end. Catch regressions before they reach customers and build confidence that every change makes your agents better, not worse.
Conversation replay: Re-run real conversations against updated agents to verify improved outcomes
Regression detection: Automatically compare results across versions to catch unintended side effects
Pass/fail reporting: Clear test results with detailed diffs showing exactly what changed
Continuous improvement: Run suites on every change to build a culture of testing and measurable progress
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