Measure
Prove the impact of every agent
Track conversations, measure KPIs, and tie agent activity directly to revenue and cost savings — all from one dashboard.
Conversation Metrics
See the full picture at a glance
Track every conversation and call across all channels. See volume trends, inbound vs. outbound splits, response rates, and more — updated in real time.
Volume tracking: Monitor total conversations and calls across all channels over any time period
Inbound vs. outbound: Break down activity by direction to understand demand patterns
Response rates: Track how quickly and consistently agents are engaging with customers
KPI Tracking
Measure what matters
Define custom KPIs by flagging smart tags as key performance indicators. Track them over time and see exactly how your agents are moving the needle on the metrics you care about.
Tag-based KPIs: Flag any smart tag as a KPI to turn conversation signals into measurable outcomes
Custom definitions: Define KPIs that match your business — appointments booked, issues resolved, leads qualified
Trend analysis: Track KPI performance over time to spot improvements and regressions
Financial Impact
Quantify your AI's ROI
See the revenue generated and costs saved by your agents, broken down by KPI event. No more guessing whether AI is delivering — the numbers speak for themselves.
Revenue attribution: See the revenue associated with each KPI event your agents trigger
Cost savings: Quantify how much agents save by automating conversations that would otherwise require humans
ROI dashboards: Present clear, stakeholder-ready reports that prove the value of your AI investment
Agent Performance
Spot your top performers
See how each agent stacks up — conversations handled, KPIs hit, and financial impact — all in one tabular view. Identify top performers and surface agents that need attention.
Per-agent breakdown: Conversations, KPIs, and financial impact for every agent in one view
Comparative analysis: Rank and compare agents to identify what's working and replicate success
Actionable insights: Spot underperforming agents early and make data-driven decisions on configuration changes
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